FAQs
Frequently Asked Questions
Before contacting support, please check whether you have:
- Read these FAQs.
- Checked your spam/junk email folder.
- Used the latest version of your browser.
- Confirmed your internet connection.
- Logged into the correct account.
- Included your full name, registered email address, course name, and screenshots (if applicable).
General Questions
MySkills.Best is an online learning platform that provides practical courses, professional development programmes, STEM & STEAM education, teacher training, and skill-building opportunities for learners, educators, institutions, and organizations. Our mission is to help more people develop useful, up-to-date skills through engaging, practical, and accessible learning experiences.
Anyone interested in learning can join. Our courses are designed for preschool learners (through guided activities), school students, university students, teachers, parents, professionals, lifelong learners, schools, academic institutions, and community organizations.
No. Many courses are designed for beginners and gradually progress to more advanced levels. Each course description indicates any recommended background knowledge.
Yes. Our courses are designed to be accessible to learners from different countries and educational backgrounds.
Courses
Choose your course and follow the enrolment instructions on the course page.
Many courses are self-paced, while some instructor-led programmes follow scheduled sessions.
Yes. MySkills.Best continuously develops new learning programmes.
Each course includes the target audience, objectives, skill level, outcomes, and prerequisites. Contact us if you need guidance.
STEM & Learning
They emphasize practical learning, creativity, problem-solving, and hands-on experiences alongside analytical thinking.
No. They integrate Science, Technology, Engineering, and Mathematics with communication, collaboration, creativity, and practical problem-solving.
Not necessarily. Many activities use simple, affordable materials.
Teachers & Educators
Yes. We offer professional development programmes, practical teaching resources, STEM education support, and specialized training.
Yes. Educational institutions are welcome to explore partnership opportunities.
Yes. Customized programmes may be developed based on specific requirements.
Certificates
Eligible courses include a certificate upon successful completion.
Verification methods will be provided where applicable.
We are in the process of accreditation. Further, CPD approval may apply to specific courses.
Partnership
Visit our Partnership page and complete the Partnership Contact Form.
Yes. We welcome collaboration with educational institutions, community groups, companies, NGOs, and other organizations.
Yes, subject to programme suitability and mutual goals.
Payments & Enrolment
Available payment options are displayed during checkout and may vary by location.
Cancellation and refund policies depend on the course.
Depending on the course, you may continue later or request assistance.
Technical Support
Use the ‘Forgot Password’ option on the login page.
Check your account, enrolment status, and internet connection before contacting support.
Desktop computers, laptops, tablets, and smartphones with a modern browser.
Contact & Support
Use the Contact Form on the website.
While 24/7 support is not available, we aim to respond as promptly as possible during normal working hours.
Include your name, registered email, course name, enquiry details, and screenshots if relevant.
Please submit your enquiry using the Contact Form.
Future Services
Yes. We continuously expand our learning ecosystem with new courses, partnerships, and educational resources.
Offline & Online Learning
No. MySkills.Best offers both online and offline learning opportunities.
Our online courses are designed to be easily accessible for learners worldwide. We also provide offline courses, workshops, seminars, and training programmes where suitable.
If you are interested in offline learning, please contact us through the Contact Us Form so we can discuss your requirements, location, and preferred training format.
Yes. Schools, colleges, universities, companies, NGOs, and other organizations may request onsite workshops, professional development programmes, or customized training sessions.
Please contact us with your requirements, and we will explore suitable options together.
Yes. We can develop customized workshops and training programmes based on your objectives, audience, available facilities, and learning outcomes.
Fees & Payments
No. We aim to keep our courses affordable and accessible.
Our pricing is based on maintaining a sustainable and economical operating model rather than charging premium prices. We believe quality learning should be available to as many people as possible.
Course fees may vary depending on factors such as:
• Course duration
• Course content
• Learning resources provided
• Instructor involvement
• Certification (if applicable)
• Practical activities
• Online or offline delivery
It depends. Offline courses often involve additional costs such as:
• Venue arrangements
• Travel
• Equipment
• Learning materials
• Logistics
• Number of participants
For group training, the cost per participant may actually become more economical. Please contact us for a customized quotation.
Yes. If you require customized training or offline programmes, we are happy to provide a quotation based on your specific requirements.
Yes. Instalment payment options may be available for selected courses or training programmes.
Please contact us through the Contact Us Form to discuss available payment arrangements.
Yes. Group enrolments and institutional training may qualify for special pricing depending on the number of participants and programme requirements.
Please contact us for further information.
No. We believe in transparent pricing.
Any applicable fees will be clearly communicated before enrolment. There are no hidden charges.
International Learners
Yes. Our online courses are designed to support learners from around the world.
Some offline programmes may also be available internationally through partnerships or customized training arrangements.
Possibly. Depending on the number of participants, partnership opportunities, and logistical arrangements, we may be able to organize training in your country.
Please contact us to discuss your requirements.
Corporate & Institutional Training
Yes. Organizations may request private training programmes designed specifically for their staff, learners, or members.
Yes. Many of our workshops and training programmes can be adapted to suit different industries, educational institutions, learner levels, and organizational objectives.
MySkills.Best is committed to making learning practical, engaging, accessible, and meaningful.
We focus on helping learners, educators, schools, and organizations develop useful, up-to-date skills through flexible learning opportunities, experienced instruction, practical activities, and continuous professional development.
Whether you choose online learning, onsite training, or institutional collaboration, our goal is to create learning experiences that support lifelong growth and real-world success.
Login & Account
Please check:
– Your email address is entered correctly.
– Your password is correct.
– Caps Lock is turned off.
– Your internet connection is stable.
If the problem continues, use Forgot Password or contact us.
Please contact us with your:
– Full name
– Approximate registration date
– Course name (if applicable)
We’ll help locate your account.
For security reasons, accounts may be temporarily locked after multiple unsuccessful login attempts.
Please wait a short time before trying again or contact us if the issue persists.
Please check:
– Spam folder
– Junk folder
– Promotions folder (Gmail)
If you still cannot find it, contact us.
Course Access
Possible reasons include:
– Payment is still being processed.
– Enrolment is pending.
– You’re logged into a different account.
– The course has not yet started.
Try:
– Refreshing the page
– Logging out and back in
– Clearing browser cache
– Trying another browser
Ensure:
– Internet connection remains active.
– Browser is updated.
– Cookies are enabled.
Do not panic.
Sometimes temporary internet interruptions prevent successful submission.
Contact us with:
– Course name
– Lesson number
– Approximate submission time
Videos
Possible reasons:
– Slow internet
– Heavy network traffic
– Mobile data limitations
Try lowering video quality or using Wi-Fi.
Please:
– Refresh the page
– Update your browser
– Disable browser extensions that block media
– Try another browser
Certificates
Please check:
– Course completion requirements
– Assessment results
– Required passing score
If everything is complete, contact us.
Please contact us before downloading or sharing the certificate.
Payments
Sometimes payment verification takes a little time.
If the delay continues, contact us with:
– Payment date
– Transaction reference
– Registered email
Please:
– Check your payment method
– Verify sufficient funds
– Contact your payment provider if necessary
Browser & Devices
We recommend using the latest version of:
– Chrome
– Edge
– Firefox
– Safari
Yes.
Most courses are mobile-friendly.
However, some practical activities may be easier to complete using a tablet or computer.
Yes.
You may access your account from different supported devices, subject to our Terms of Use.
Downloading
Possible reasons:
– Download not yet available
– Browser restrictions
– Network interruption
Try again later or contact us.
This depends on the individual course.
Some learning resources are available offline, while others require online access.
Accessibility
Absolutely.
Please contact us before enrolment so we can discuss reasonable accommodations where possible.
Many of our courses are designed using clear and accessible English.
Additional language support may be introduced in future programmes.
Privacy & Security
Yes.
We take reasonable measures to protect personal information in accordance with our Privacy Policy.
No.
Your information is only used in accordance with our Privacy Policy and applicable legal requirements.
Contact
Your enquiry will be reviewed by our team.
Depending on the nature of your request, we aim to respond as promptly as possible during our normal working hours.
Intellectual Property, Copyright & Content Usage
Unless otherwise stated, the educational content available on MySkills.Best—including courses, videos, presentations, lesson plans, worksheets, activity guides, assessments, graphics, illustrations, posters, logos, website content, downloadable resources, and other learning materials—is the intellectual property of MySkills.Best and/or its respective authors, creators, or licensors.
All applicable copyright and intellectual property rights are reserved.
No. Our educational materials may not be copied, reproduced, modified, translated, republished, distributed, uploaded, or commercially exploited without prior written permission from MySkills.Best or the respective copyright owner, except where permitted by applicable copyright laws.
Yes, in many cases. Teachers may use purchased or officially provided learning materials for teaching their own enrolled students in accordance with the applicable license or course terms.
However, materials must not be publicly uploaded, redistributed, resold, or shared beyond the permitted educational use without written permission.
Please do not share copyrighted course materials unless the license or course terms specifically allow it.
If others wish to access the materials, we encourage them to enroll or obtain access through the appropriate channels.
No. Uploading our copyrighted materials to websites, cloud storage, social media platforms, forums, messaging applications, or file-sharing services without written permission is not permitted.
Translations constitute a derivative work under copyright law.
Please obtain written permission before translating or publishing any MySkills.Best materials.
No. Unless expressly authorized in writing, MySkills.Best content may not be used for commercial training, resale, publication, consultancy, or any other commercial activity.
Reasonable quotations for educational, academic, research, criticism, or review purposes may be permitted where allowed by applicable law, provided proper acknowledgement is given.
Large-scale copying or reproduction is not permitted without written permission.
Please submit your request through our Contact Us Form.
Include:
– Your name
– Organization (if applicable)
– Material you wish to use
– Intended purpose
– Where it will be used
– Duration of use
We will review your request and respond as appropriate.
If you believe that content available through MySkills.Best infringes your copyright or other intellectual property rights, please contact us with:
– Your contact information
– Description of the copyrighted work
– Location of the material
– Evidence of ownership
– Details of the alleged infringement
We will review the matter promptly.
We appreciate community support.
If you encounter unauthorized distribution or misuse of our educational materials, please let us know through our Contact Us Form.
Yes. We respect the intellectual property rights of authors, educators, publishers, artists, software developers, researchers, and other creators. We believe in ethical and lawful sharing.
Where third-party content is used, we seek to comply with applicable licenses, permissions, and legal requirements.
Absolutely.
We encourage learners to apply the skills and knowledge they acquire to create their own original projects, products, research, and innovations.
However, creating original work is different from copying or redistributing copyrighted course materials.
Yes. The MySkills.Best name, logo, branding, and other identifying marks may be protected under applicable trademark and intellectual property laws.
They may not be used in a manner that causes confusion or implies endorsement without written permission.
Need More Help?
If your question is not answered here, please use the Contact Form on MySkills.Best. While we do not provide 24/7 live support, we strive to respond to all enquiries as promptly as possible during our normal working hours.
